Our Services
We offer comprehensive pet relocation services tailored to your needs
Door-to-Door Transport
Complete transportation service from pickup to delivery at your new home.
International Relocation
Expert assistance with documentation and international pet transport regulations.
Pet Care Throughout
Regular updates and premium care during the entire relocation process.
24/7 Support
Round-the-clock assistance from our dedicated pet relocation specialists.
Get A Free Quotation We've got your pet covered!
From planning to traveling and everything in between, our team provides personalised care
for your pet's relocation. We handle all documentation, health checks, and transportation
with meticulous attention, ensuring a smooth process from start to finish.
Enjoy peace of mind with regular updates and expert support every step of the way.
Licensed Global Pet Relocation
As licensed experts in global pet relocation, we ensure your pet's safe journey, meeting international travel standards with trusted partners for a professional, caring experience.
Export And Import
All pet relocation travel documentation, including health certificates, import and export permits, and offcial veterinary attestations, ensuring seamless customs clearance and home delivery within a few hours of landing.
Quatantine Services
We provide safe, comfortable quarantine services for your pet, coordinating all arrangements and keeping you informed while ensuring your pet is well-cared for throughout
Flight Booking
Liaising with our respective airline partners to arrange, book and confirm your pets flight. Whether they are traveling on their own or on the same flight as you.
Ground Transport
Door to door transport to and from your home, vet appointments and the airport. All in our air conditioned, fully insured and licensed vehicles, fitted out to ensure the safety and wellbeing of your pet.
Door To Door Updates
Our experienced team ensures your pet’s safety and comfort with door-to-door relocation, handling paperwork, travel logistics, and every step for your peace of mind.
Travel Accessories
Assess and fit your pet in their very own IATA approved travel crate whether it is standard or custom built. Providing us optional accessories, travel bedding and stress relieving products such as thunder shirts, calming collars and sprays.
Boarding Services
Boarding at Petsville Dubai, we offer safe, comfortable boarding services at Petsville Dubai, providing a secure and caring space for your pet, whether you're on holiday or need temporary care.
How It Works
Simple steps to relocate your pet with peace of mind
Initial Consultation
Schedule a consultation with our experts to discuss your pet's relocation needs and requirements. We'll assess your timeline, destination requirements, and provide a detailed quote.
Documentation Preparation
We handle all necessary paperwork, permits, and health certificates for your pet's journey. This includes organizing vaccinations, microchipping, and obtaining import permits specific to your destination country.
Travel Arrangements
We book and coordinate all travel details, ensuring your pet's comfort and safety throughout. This includes selecting the best flight options, arranging for a suitable travel crate, and planning ground transportation.
Safe Delivery
Your pet is safely delivered to your new location with regular updates throughout the journey. We handle all customs clearance procedures and ensure a smooth handover at the destination.
Frequently Asked Questions
Common questions about pet relocation
How long does the pet relocation process typically take?
+The timeline varies depending on the destination country and their specific requirements. Generally, you should start planning 3-4 months in advance. This allows time for vaccination requirements, health certificates, import permits, and flight arrangements. Some countries may require a shorter or longer preparation period based on their specific regulations and quarantine requirements.
What documentation is required for international pet relocation?
+Common required documents include:
- Pet passport or health certificate
- Proof of rabies vaccination and other required vaccines
- Import permit for the destination country
- Microchip documentation
- Recent veterinary health check records
Specific requirements vary by country, and we'll guide you through exactly what's needed for your situation.
Is my pet too old or young to travel?
+Most pets can travel safely regardless of age, but there are some considerations. Very young puppies and kittens (usually under 8 weeks) and elderly pets may require special arrangements. We conduct individual assessments and work with veterinarians to ensure your pet is fit to travel. Airlines may have specific age restrictions, which we'll review during planning.
What size travel crate will my pet need?
+The travel crate must be IATA-approved and allow your pet to:
- Stand naturally without touching the roof
- Turn around completely while standing
- Lie down comfortably
- Sit erect
We'll help measure your pet and provide or recommend an appropriately sized crate that meets all airline requirements.
How do you ensure my pet's comfort during travel?
+We take several measures to ensure your pet's comfort:
- Providing comfortable bedding and familiar items in their crate
- Using climate-controlled vehicles for ground transport
- Booking climate-controlled cargo spaces on aircraft
- Arranging comfort stops for longer journeys
- Providing water containers and, when appropriate, food
- Using calming aids when recommended by veterinarians
What happens if there are delays or changes to the travel schedule?
+We have contingency plans for all situations. If there are any delays or changes, we:
- Immediately notify you of the situation
- Arrange alternative flights if necessary
- Provide temporary boarding if required
- Ensure your pet remains comfortable and well-cared for
- Keep you updated throughout any changes
Do you handle quarantine arrangements?
+Yes, we handle all quarantine arrangements where required. This includes:
- Booking quarantine space in advance
- Preparing all necessary documentation
- Arranging transport to and from quarantine facilities
- Regular updates during the quarantine period
- Coordinating with quarantine facilities for any special requirements
Testimonials
What our happy customers say about us
Ruth Wenger
7 reviews · 2 photos
Jong Lee
5 reviews
Karim Iceberg
Posted 7 months ago
Samarosh Madhavan
Posted 5 months ago
Meet the Team
Our dedicated professionals ensuring your pet's safe journey
Alison
With over a decade of experience in the pet relocation industry, I've had the pleasure of leading The Pet Shop Relocations' relocation team for the past five years. As a retired veterinary nurse and passionate pet lover, I bring a wealth of knowledge and hands-on care to every relocation, ensuring our clients receive efficient and cost-effective solutions that save them money.
Outside of work, I'm a proud dog mum to my Kuwaiti girls Molly and Dixie, who are always by my side. When I'm not managing relocations, I volunteer every year with Spay Sisters, a TNR (Trap-Neuter-Return) group.
Ruth
With over 10 years of experience in the pet relocation industry, I've had the pleasure of working at The Pet Shop Relocations' for the past 3 years. My goal is always to ensure every pet's relocation is as smooth, safe, and stress-free as possible.
As a proud cat mum to Manny, I understand just how important it is to treat each pet like family. When I'm not managing relocations, you'll find me indulging in my love for crafting or traveling to new places.
Tanvir
With over 10 years of experience working with animals, I've had the pleasure of being part of The Pet Shop Relocations team for the past 3 years. My passion for pets drives me to ensure each furry friend is transported safely and comfortably, treating every journey with the utmost care.
Family means everything to me, and I bring that same sense of responsibility and dedication to every pet I transport. My favourite part of the job is the "Disney moment" – the joy and excitement of reuniting pets with their owners.
Vahista
With over 15 years of experience in the pet industry, Vahista is a seasoned professional with a deep passion for cats and their behaviour. As a devoted cat mum to four lovely cats, she brings a unique understanding of the needs and comforts of our feline friends.
Excited to be part of The Pet Shop Relocations team, Vahista's extensive background in the pet industry allows her to offer valuable expertise in making each relocation smooth and stress-free.
Get in Touch with Us
Request A Free Quote Today
Store Location
The Pet Shop, Dubai Investment Park 1,
E311 Near Premier Inn Hotel
Dubai
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