The Petshop Rewards program is our way of expressing gratitude to our loyal customers. By enrolling in the program, you earn Reward Coins for every purchase which can be redeemed on future transactions both in-store & online.

With every purchase, you earn 1 Coin for every AED 1 spent at The Petshop, both online and in-store.

Yes, you earn Coins on the total purchase amount, including discounted items. However, taxes and shipping fees are excluded from the calculation.

Redeeming your Coins is simple. For online transactions: During checkout, you'll have the option to apply your loyalty Coins. For In-store transactions: You can simply share your loyalty barcode at the checkout counter. 100 Coins earned = AED 3

Yes, your Coins are valid for 180 days from the date of purchase. It's important to use them within this period to maximize their benefits.

No, the Reward Coins are non-transferable and can only be used by the account holder.

Yes, Reward Coins can be combined with other discounts or promotions unless explicitly stated.

You can easily check your reward Coins balance by logging into your account on our website/app or by asking our in-store representatives for assistance.

If you return a purchase made with reward Coins, the equivalent number of Coins will be deducted from your account.